FREQUENTLY ASKED QUESTIONS
Get the facts on picture wire!
A distributor in the industry describes their wire as 25 Karat Gold and Brushed Sterling Silver, when in reality, their wires are brass and white plastic coated. We follow the Federal Trade Commission (FTC) guidelines for labeling and packaging, and we manufacture 100% stainless steel - without gimmicks.
I own and operate a frame shop in Cleveland, OH. Can I purchase wire directly from your company?
We sell directly to wholesale distributors and large OEM manufacturers only. Please contact one of our Distributors listed on the Purchasing Picture Wire page or ask your picture framing supplier for our products by name. If you need more assistance finding the distributor nearest you, please contact our Sales Department by email at email@example.com or call us toll free at 866-219-3133.
In the past, I have purchased wire called Steelon®. Is this something you make or are familiar with?
Yes. Steelon® is the tradename for wire that was once sold into the framing industry by another manufacturer. This tradename has long been discontinued in the framing market, but some distributor catalogs have not been updated and still list this old product name. We manufacture wire called SURFLON® which replaced Steelon®. SURFLON® is available in the same sizes and picture weights, plus we expanded the product range to include Starter Kits and Black & Bronze finishes.
Should I use crimping sleeves with SoftStrand® and Super-SoftStrand®.
No. We do NOT recommend using crimping sleeves with SoftStrand® & Super-SoftStrand®. Sleeves should only be used with Surflon® wire. The sleeve sizes were developed to fit only Surflon® wire. SoftStrand® & Super-SoftStrand® wires are engineered to be Wrapped or Twisted, NOT crimped.